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All items in my store are 100% handmade. Your satisfaction is our goal.
Regarding this dress, the below information you may concern:
***** Description *****
Material: Tulle
Back Details: Lace-Up
Built-In Bra: Yes
***** How To Choose Size *****
(1) Note: When you choose size, please consider waist firstly.
Please choose the size which waist is most close.
The reason is that bust can be adjusted because of Lace-up back,
but under waist is zipper,so waist can't be adjusted too much.
(2) If measurement do not belong to standard size, choose the bigger size.
(3 ) US Size Chart Details:
Size 2: Bust: 32 1/2inches（83cm） Waist: 25 1/2 inches（65cm）
Size 4: Bust: 33 1/2inches（85cm） Waist: 26 1/2 inches（68cm）
Size 6: Bust: 34 1/2inches（88cm） Waist: 27 1/2 inches（70cm）
Size 8: Bust: 35 1/2inches（90cm） Waist: 28 1/2 inches（72cm）
Size 10:Bust: 36 1/2inches（93cm） Waist: 29 1/2 inches（75cm）
Size 12:Bust: 38 inches （97cm） Waist: 31 inches （79cm）
Size 14:Bust: 39 1/2inches（100cm） Waist: 32 1/2inches （83cm）
Size 16:Bust: 41 inches （104cm） Waist: 34 inches （86cm）
Size 18:Bust: 45 inches （114cm） Waist: 38.5 inches （98cm）
Size 20:Bust: 47 inches （119cm） Waist: 38.5 inches （104cm）
Size 22:Bust: 49 inches （124cm） Waist: 43 inches （109cm）
Size 24:Bust: 51 inches （130cm） Waist: 45.25 inches （115cm）
Size 26:Bust: 53 inches （135cm） Waist: 47.5 inches （121cm）
*******Shipping*****
Shipping time : We send dress by fast express,it usually take about 7-10 days in the delivery way.
Return policy:
before delivery the item , we must check the size and confirm item perfect . when you receive the item , if you find any question , please contact us within you receive the item 48 hours . We appreciate your patience & understanding , Please contact us before you leave neutral or negative feedback . we very glad to solve all problem with you .if the dress not fit you , you can sent the item back with 7 days , we can refund your dress cost (not include postage) , or exchange item from us ,we can free make for you again .
******Service*****
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Customer satisfaction is very important to us and our feedback rating reflects this satisfaction. If you have any questions, our Customer Service staffs welcome you to email us .
1 .Satisfactory : Once the item arrives in satisfactory condition, please leave 5'star Detailed Seller Ratings Positive feedback for me, your recognition is our power to move forward.
2. Unsatisfactory : Please give us the opportunity to resolve any problem. We understand the concerns and frustrations you might have, and will try our best to resolve the issues. Please email us before leaving any negative feedback or open any dispute.
We care about our valued customers, and will always try to help you. So if you have any problems, please e-mail us or send message to us immediately.
About Shipping
Receiving Time
Receiving time = Processing time +Shipping time.
- Processing time: Normally 1-3 Business Days
The time we are talking about is a business day and may be delayed if we encounter holidays.
- Shipping Time & Shipping Fees
United States, Australia, Canada, New Zealand:
United States Standard Shipping (8-15 business days) - US$12.99(Orders Below USD$59)
Standard Shipping (8-15 business days) - Free(Orders Over USD$59)
Standard Shipping (8-15 business days) - US$9.9(Orders Below USD$59)
Rest of world (238 countries and regions):
Standard Shipping( 8-18 business days)- US$20
Delivery
You tracking number and the express company website link will be sent in e-mail immediately after we ship the order out.
Please contact us within 5 months since shipment if no receipt or delivery, our representative will resolve this problem within 24 hours. Note that overdue requests may not be accepted.
Important Notice:
1. Due to the virus problem, we disinfection all item and packages for your safety concern, and we suggest you disinfection the package when get it. And packages might be delayed. Please understand.
2. Processing time: In order to guarantee the quality of our products, Missvie.com has to prepare your goods carefully before they are shipped out. Our professionally trained technicians perform strict in-house quality control checks on all products and carefully package your items to ensure they arrive in excellent condition.
3. Under the virus situation, we use DHL or FedEx for the first part of shipping and transfer to local post service(USPS, AU Post~) to get it delivered for fastest shipping. You might be not able to track it at website for few days early, but we promise it should be delivered in time and it is legit number.
4. In Covid-19 outbreak, international logistics may encounter a 5-8 days delay.
Custom Tax or Duty
Normally customers will not be charged of any additional fees via regular mail. However, due to increasingly strict customs inspection, sometimes customers may have to pay tariff.
Tips for shipping:
1) For delivering successfully, we suggest you leave correct email address, shipping address and mobile number during checkout process.
2) Unsuccessful delivery caused by blank mobile column cannot be compensated.
3) PO Box is not accepted if you choose express shipping. Your address should be detailed enough, even include apartment or unit number. Nondelivery or extra shipping fee due to personal reasons will not be taken by Missvie.com.
4) We apologize that military addresses (APO, FPO, DPO) cannot be delivered.
30 Days Return Guarantee
Thank you for shopping at Missvie.com.
We gladly accept the return/exchange within 30 days of receipt if you are not quite pleased with the items you received. However, please make sure items in new condition. And inimate products like swimwear is not returnable.
Simply drop us an email or note before return/exchange, we will try our best to meet your request.
Please note overdue requests may not be accepted.
What’s Missvie’s Return/Exchange Policy?
- Returns must be received in new condition, unused, unworn, unwashed. Otherwise, returns will be subject to refusal. Swimwear, underwear and other private products are not retunrnable.
- Missvie is not liable for problems under the following: Wrong size or color picked; Customer‘s subjective factors and just dislikes the item. Return shipping fees and the shipping fees from Missvie to customer are at customer's own expense.
- We do not accept returned package without notifying us upfront.
- We do not accept packages returned using COD service.
- Don't return the package to the shipping address on shipping label, we cannot receive the package. If so, we cann't make any refund.
How should I make a return?
1.Email return request→2.Request approved→3.Receive return address→4.Customer send shipping info after return→5.Returned package received→6.Release refund
- Submitting return request by dropping an email.
- Our customer service will communicate with you in the email, please pay attention to the reply. (Usually will reply within one working day)
- Please return through your local post office to avoid tax when it arrives in our country.
- Please send us tracking info after you return, which is quite important. Without return info, there will be no refund.
- Refund will be released within 5 working days after we received the package.
How should I make an exchange?
- Return package first, as steps above.
- Resend will be arranged once we get return info.
Contact us
Email us at: service@missvie.com
